Terms of service
These Terms govern the use of this Website, and any other related Agreement or legal relationship with the Owner in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document.
The User must read this document carefully.
Nothing in these Terms creates any relationship of employment, agency, or partnership between the involved parties.
This Website is provided by:
imDouce Ltd
Owner contact email: legal@imdouce.com
“This Website” refers to www.imdouce.com, including its subdomains and any other website through which the Owner makes its Service available.
WHAT THE USER SHOULD KNOW AT A GLANCE
Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
The right of withdrawal applies to UK and European Consumers.
TERMS OF USE
Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website. Single or additional conditions of use or access may apply in specific scenarios and are additionally indicated within this document.
By using this Website, Users confirm to meet the following requirements:
- There are no restrictions for Users in terms of being Consumers or Business Users.
Account Registration
To use the Service, Users may register or create a User account, providing all required data or information in a complete and truthful manner. Users may also use the Service without registering, however, this may cause limited availability of certain features or functions.
Users are responsible for keeping their login credentials confidential and safe. Users are also required to choose passwords that meet the highest standards of strength permitted by this Website.
By registering, Users agree to be fully responsible for all activities that occur under their username and password. Users are required to immediately inform the Owner via the contact details indicated in this document if they think their personal information, including User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.
Account Termination
Users can terminate their account and stop using the Service subject to the conditions and according to the procedures outlined in the relevant section of this Website. However, termination of the account will not be possible until the subscription period paid for by the User has expired.
Account Suspension and Deletion
The Owner (imDouce Ltd) reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts that it deems inappropriate, offensive or in violation of these Terms.
The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement. The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.
SMS Messaging Terms
By providing your mobile phone number and opting in, you consent to receive SMS/text messages from imDouce Ltd related to promotions, marketing offers, product updates, customer support, and transactional notifications. SMS consent is not a condition of purchase. Texts may be sent using an automatic telephone dialling system.
Text messages may include:
- Promotional and marketing messages (e.g., offers, discounts, product announcements, cart reminders)
- Transactional messages (e.g., order confirmations, shipping updates)
- Customer service and support communications
- Account-related notifications
Message frequency may vary.
Opt-Out Instructions:
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us unless you re-subscribe. For help, reply HELP or contact us at support@imdouce.com.
Message & Data Rates:
Message and data rates may apply. Your mobile carrier may charge fees according to your mobile plan. imDouce Ltd is not responsible for any charges incurred. Mobile carriers are not liable for delayed or undelivered messages.
Age Restriction:
You must be 18 years or older to participate in SMS messaging programmes.
Consent:
By opting in, you confirm that you are the account holder or have permission from the account holder to enrol in SMS messaging. Please review our Privacy Policy to learn how we collect and use your information.
CONTENT ON THIS WEBSITE
Unless otherwise specified or clearly recognisable, all content available on this Website is owned or provided by the Owner or its licensors. The Owner undertakes its utmost effort to ensure that the content provided on this Website infringes no applicable legal provisions or third-party rights.
In cases of infringement, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to report related complaints using the contact details provided in this document.
Rights Regarding Content – All Rights Reserved
The Owner holds and reserves all intellectual property rights for any such content. Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Website.
Where explicitly stated on this Website, the User may download, copy and/or share some content available through this Website for its sole personal and non-commercial use, provided that copyright attributions and all other attributions requested by the Owner are correctly implemented.
Content Provided by Users
The Owner allows Users to upload, share or provide their own content to this Website. By providing content, Users confirm that they are legally allowed to do so and are not infringing any statutory provisions and/or third-party rights.
Users acknowledge and accept that by providing their own content on this Website they grant the Owner a non-exclusive, fully paid-up and royalty-free licence to process such content solely for the operation and maintenance of this Website as contractually required.
Users are solely liable for any content they upload, post, share, or provide through this Website. The Owner reserves the right to refuse, remove, delete, or block such content at its own discretion and to deny access to this Website to the uploading User without prior notice.
Access to External Resources
Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
Acceptable Use
This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law. Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.
The Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Website or the Service whenever Users engage or are suspected to engage in any of the following activities:
- Violate laws, regulations and/or these Terms
- Infringe any third-party rights
- Considerably impair the Owner’s legitimate interests
- Offend the Owner or any third party
“Tell-a-Friend”
This Website gives Users the opportunity to receive advantages if, as a result of their recommendation, any new User purchases a Product offered on this Website. Users may invite others to purchase Products using a tell-a-friend code provided by the Owner. Such codes can only be redeemed once.
The Owner reserves the right to end the offer at any time at its own discretion. The amount of advantage or benefit that each inviting User can receive may be limited.
TERMS AND CONDITIONS OF SALE
Paid Products
Some of the Products provided on this Website are provided on the basis of payment. The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Website.
Product Description
Prices, descriptions or availability of Products are outlined in the respective sections of this Website and are subject to change without notice. While Products on this Website are presented with the greatest accuracy technically possible, representation on this Website through any means is for reference only and implies no warranty as to the characteristics of the purchased Product.
Purchasing Process
Any steps taken from choosing a Product to order submission form part of the purchasing process. This includes:
- Users must indicate the desired Product by selecting it, including where possible quantity and specific characteristics.
- Within the purchase selection, Users may review, modify, remove or add items and, where provided for, give specific instructions.
- Users will use the checkout button to be redirected to the checkout view.
- Within the checkout view, Users are required to specify their contact details, billing and shipping address, and a shipping and payment method.
- Users may at any time modify, correct or change the information provided, and add a gift card, referral code or discount code (Coupon) or abort the purchasing process.
- After providing all required information, Users must carefully review the order and confirm and submit it, hereby accepting these Terms and committing to pay the agreed-upon price.
Order Submission
When the User submits an order, the submission determines contract conclusion and creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page. Upon submission of the order, Users will receive a receipt confirming that the order has been received.
Prices
Users are informed during the purchasing process and before order submission about any fees, taxes and costs (including, if any, delivery costs) that they will be charged. Prices on this Website are displayed either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.
Offers and Discounts
The Owner may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of this Website. Offers and discounts are always granted at the Owner’s sole discretion. Repeated or recurring offers or discounts create no claim or right that Users may enforce in the future.
Methods of Payment
Information related to accepted payment methods are made available during the purchasing process. All payments are independently processed through third-party services. Therefore, this Website does not collect any payment information such as credit card details, but only receives a notification once the payment has been successfully completed.
If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the purchase order. The Owner reserves the right to claim any related expenses or damages from the User.
Payment in Instalments
The payment of the purchase price may be settled in two or more instalments, within the deadlines specified on this Website or otherwise communicated by the Owner. Specific Products may be excluded from this payment model. If the User fails to meet any of the payment deadlines, the entire outstanding amount shall become immediately due and payable.
Retention of Product Ownership
Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.
Delivery
Deliveries are made to the address indicated by the User and in the manner specified in the order summary. Upon delivery, Users must verify the content of the delivery and report anomalies without undue delay. Users may refuse to accept the parcel if visibly damaged.
Goods are delivered to the countries or territories specified in the relevant section of this Website. Delivery times are specified on this Website or during the purchasing process.
Failed Delivery
The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to any carrier arranged by the User and not offered or recommended by the Owner.
If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action. Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.
CONTRACT DURATION
Subscriptions
Subscriptions allow Users to receive a Product continuously or regularly over time. Paid subscriptions begin on the day the payment is received by the Owner. In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.
Termination of Open-Ended Subscriptions:
Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside this Application. Terminations shall take effect 1 day after the notice of termination has been received by the Owner.
USER RIGHTS
Right of Withdrawal
Unless exceptions apply, Users who are UK or European Consumers are granted a statutory cancellation right under UK and EU rules to withdraw from contracts entered into online (distance contracts) within 14 days, for any reason and without justification. This right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK).
Exercising the Right of Withdrawal
To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract. Users may use the model withdrawal form available in the definitions section of this document, or make an unequivocal statement in any other suitable way.
In order to meet the deadline, Users must send the withdrawal notice before the withdrawal period expires.
The withdrawal period expires:
- For goods: 14 days after the day on which the User or a designated third party takes physical possession of the goods.
- For several goods ordered together but delivered separately: 14 days after the day on which the User acquires physical possession of the last good.
- For recurring delivery of goods over a fixed term: 14 days after the day on which the User acquires physical possession of the first good.
Effects of Withdrawal
Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery (except for additional costs resulting from the choice of a particular delivery method other than the least expensive standard delivery offered by the Owner).
Reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw. Reimbursements will be made using the same means of payment as used to process the initial transaction. The User shall not incur any costs or fees as a result of such reimbursement.
Unless the Owner has offered to collect the goods, Users must send back or hand over the goods without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw. The costs of returning the goods are borne by the User. Users shall only be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
GUARANTEES
Legal Guarantee of Conformity for Goods – UK Law
Under UK law (Consumer Rights Act 2015), goods must be of satisfactory quality, fit for purpose, and as described. If goods do not conform to the contract at the time of delivery, the Consumer has the right to:
- Reject the goods and receive a full refund within 30 days of purchase.
- Request a repair or replacement after the 30-day period.
- Receive a price reduction or final right to reject if repair or replacement is not possible or fails.
These rights are in addition to any commercial guarantee offered by the Owner.
Money-Back Guarantee for Goods
Without prejudice to any applicable statutory rights, the Owner grants Users the right to cancel a purchase they are unsatisfied with and obtain a refund within 30 days from the day on which the purchased goods have been delivered.
The Owner shall refund the price of the Product purchased using the same payment method as the original transaction. To make use of this right, Users must send an unambiguous notice to the Owner. Within the same period, Users must also return the purchased goods to the Owner at their own expense, making sure that they are undamaged, clean and fit for resale, inside the original packaging. Upon receipt of the goods, the Owner will verify that all conditions are fulfilled and, if so, refund the purchase price.
LIABILITY AND INDEMNIFICATION
Indemnification
The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand — including but not limited to legal fees and costs — made by any third party due to or in relation with any culpable violation of these Terms, third-party rights or statutory provisions connected to the use of the Service by the User.
Limitation of Liability
Unless otherwise explicitly stated and without prejudice to applicable law, Users shall have no right to claim damages against the Owner. This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation, or damages resulting from intent or gross negligence.
Nothing in these Terms limits or excludes the Owner’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable UK law, including the Consumer Rights Act 2015.
UK Users – Disclaimer
This Website is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties, whether express, implied, or statutory, including any implied warranty of satisfactory quality, fitness for a particular purpose, or non-infringement of third-party rights.
The Owner does not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; or that any defects or errors will be corrected. Any content downloaded or otherwise obtained through the use of the Service is downloaded at Users’ own risk.
COMMON PROVISIONS
No Waiver
The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision.
Service Interruption
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing Users appropriately. Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw Personal Data and will respect Users’ rights as provided for by applicable law.
Service Reselling
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Service without the Owner’s express prior written permission.
Privacy Policy
To learn more about the use of their Personal Data, Users may refer to the Privacy Policy of this Website available at www.imdouce.com/privacy-policy.
Intellectual Property Rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
Changes to These Terms
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes. Such changes will only affect the relationship with the User from the date communicated to Users onwards.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.
Assignment of Contract
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.
Contacts
All communications relating to the use of this Website must be sent using the contact information stated in this document.
Severability
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to the rights of Consumers under applicable consumer protection law.
UK Consumers retain their right to bring proceedings in the courts of the part of the United Kingdom in which they reside.
DISPUTE RESOLUTION
Amicable Dispute Resolution
Users may bring any disputes to the Owner who will try to resolve them amicably. While Users’ right to take legal action shall always remain unaffected, Users are kindly asked to contact the Owner at the contact details provided in this document before pursuing formal proceedings.
Users may submit a complaint including a brief description and, if applicable, the details of the related order, purchase, or account, to legal@imdouce.com. The Owner will process the complaint without undue delay and within 7 days of receiving it.
Alternative Dispute Resolution (ADR):
UK Consumers may use the UK Government’s approved Alternative Dispute Resolution (ADR) schemes. Details of approved ADR providers can be found at www.gov.uk/find-an-ombudsman.
Latest update: May 2026
www.imdouce.com | legal@imdouce.com